Job Description

In addition, the Service Delivery Manager will be accountable for the value delivery of IT end-user support, IT service desk, and VIP services to the company’s internal stakeholders, who will primarily be Product Managers (employee digital journey first). One of the organization’s core goals is to achieve for internal stakeholders the key value and performance indicator targets over time in a consistent way, as part of the transition to a ‘One Desk’ model for IT end-user services (1 single supplier for Service Desk, integrating all upstream external workplace services)

Job Title : Supply Chain Service Delivery Manager
Location : Liwa, Abu Dhabi, United Arab Emirates
Salary : $ 33.18 per hour.
Company : Lloyd Staffing
Job Type : Full-Time

Qualifications:

• Help travel advisors/concierges on a daily basis through online and in-person coaching and management, including team and 1:1 support. Provide daily support
• Compose reports, analyze data, and create and execute incentive programs to boost metrics while maintaining high standards of quality.
• Supervise and coach supervisors and team leaders to guarantee proper staffing, as well as the daily operations and responsibilities of the department.
• Sustain the Voice of the Customer initiative by uniting Contact Centers around a standardized procedure for conducting satisfaction surveys and collecting customer input throughout the end-to-end purchase process.
• Responsible for leading a team of important support service providers (such as IT VIP Service Leads, IT Service Desk Service Leads, and so on), developing and mentoring these employees, and overseeing the management of resources contributing to the different Product-driven squads.
• Client KPIs and contractual responsibilities are met, and the overall performance of their Concierge is monitored and evaluated.
• Consistently ensures that all client contact points, both inside our internal group and throughout our outsourced partner network, adhere to the quality standards that govern customer interactions.
• Enhances other Delivering Services Managers’ day-to-day management by providing suitable mentorship and coaching, as well as team-building events and efforts to keep employees.
• By providing supervision and assisting the client in developing scale-able and resilient back end infrastructure to satisfy their requirements, the operational delivery teams can better understand and respond to the client.
• Enhance customer service by inviting customers and suppliers to participate in ongoing corporate evaluations.

Skills:

• Competence across a wide range of industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
• It is necessary to have a deeper understanding of customer-vendor interactions in order to effectively attract and retain partners in the contact center.
• Capacity to communicate effectively, especially the ability to explain technology solutions in business terms, to build connections, and to persuade others, are prerequisites for success.
• Critique, redirection, explanation, and disciplinary punishment should be delivered cautiously.
• The ability to plan, evaluate, and administer a project from a long-term strategic viewpoint and provide successful action plans.

How to Apply

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Job Categories: Service Delivery Manager. Job Types: Full-Time.

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