Job Description

Administrative and secretarial tasks are taken care of by the Program Assistant. Customer service over the phone and in-person support to clients is provided by this job with the utmost courtesy and professionalism at all times. Front desk (receptionist) tasks and external slide management are handled by this individual. In addition to regular office work, the person in this role may be tasked with completing occasional special projects or assignments.

Job Title : Summer Intern- Program Assistant
Location : Hatta, Dubai, United Arab Emirates
Salary : $ 35.46 per hour.
Company : KeyCorp
Job Type : Full-Time

Qualifications:

• in addition to other reporting tasks involving customers, the maintenance of records for internal users of the CRM system.
• We need cross-departmental cooperation to guarantee that our clients receive correct and timely information at all times.
• Determine if there are any repeating themes in the user requests, and if so, determine whether stronger lead documentation, master calendar arrangements, or email/phone system links will help.
• React to questions and requests from customers and solve any problems they may be having with the registration process, the program selection process, or any other support issues that may arise.
• Organize the resolution procedure and involve the Open Enrollment Director in any escalation of potential problems.
• Demonstrate a proactive, solutions-based approach to enhance customer relations via calls and emails.
• Contribute on special projects to improve internal/external processes and client satisfaction.
• Exercise your own discretion to determine what exactly is causing the client’s problem and how to fix it.
• Help develop and plan a wide range of exciting, interactive, and instructive programs for locals of all ages.
• As required, work in conjunction with the marketing, systems, business development, and operations teams.

Skills:

• Capacity for proficient mouse use, program navigation, and data entry into computer systems.
• Independent worker who is self-driven and takes the initiative.
• As such, this role requires frequent interaction and communication with upper-level management. Must be able to express oneself clearly both verbally and in writing.
• It’s important to have an optimistic frame of mind in a dynamic, developing environment.
• Successful candidates will be detail-oriented, multitasking pros who thrive in a high-pressure, high-stakes work environment.

How to Apply

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Job Categories: Program Assistant. Job Types: Full-Time.

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