Job Description

Students qualified to participate in the College’s Title III Strengthening Institutions programme are supported by the Retention Specialist. Students who are first-generation college students are the target of the project’s efforts, which aim to design and implement a comprehensive, college-wide strategy to addressing the needs of first-generation students. Responsibility also includes academic counseling with students to ensure appropriate course selections to meet program requirements; assistance in accessing academic and support services to address deficiencies and issues that could impact retention; keeping records of student meetings and recommendations; maintaining student data for grant reporting; collaborating with college staff; attending meetings of the project; and

Job Title : Second Shift Retention Specialist
Location : Fujairah, Fujairah, United Arab Emirates
Salary : $ 19.6 per hour.
Company : The Allstate Corporation
Job Type : Full-Time

Qualifications:

• Employees must adhere to the company’s rules and regulations while doing their jobs in an honest, ethical, and professional manner. To clarify corporate regulations and processes, employees may ask their bosses or other authorized company personnel.
• Provides prospective and current technical college students with information on state and federal financial aid, registration, career options, program choice or change, educational requirements, college policies and procedures, state policies, etc., throughout the student’s academic career.
• There is a commercial reason for this position’s duties. Tasks that are unique to a certain position should be recorded individually. It is possible that the employee will not be needed to carry out all of the tasks stated. Functions may be altered or added to based on company needs.
• When a box arrives, open it immediately and compare it to the manifest that came with it. If there are any inconsistencies, notify the sender immediately.
• Students who are at danger of dropping out are encouraged to attend special activities and courses aimed at keeping them engaged. supports the development of innovative intervention measures to enhance student retention and persistence through graduation;
• Employees are expected to know and adhere to safe work practices when performing responsibilities, activities, or tasks, and they are also expected to be aware of business policies and procedures relating to workplace safety, including safety laws and regulations. When workers become aware of potentially hazardous working situations, they are obligated to report them to their supervisors.
• Contact all customers through phone and email for cancellation requests and rating feedback. Outbound calling clients is the primary responsibility of this position.
• All allocated chores or tasks are considered vital unless they’re unconnected to the specified activities, in which case they’re other (non-essential) functions.
• Check the retention requests against the cases that have been received to make sure everything is in order and has been sent. All cases that have been received should be recorded and put in order. When field staff asks, pull case notes.
• Workers who achieve success are expected to take responsibility for their actions. Other duties, objectives, tasks, or responsibilities may be included in a separate set of performance requirements for the position.

Skills:

• having a solid grasp of the federal background investigation process, including the regulations and criteria that govern security clearance background checks
• Confidentiality in dealing with consumer information is a must. As indicated by past work experience, the candidate must be self-motivated and results-driven.
• The ability to effectively deescalate issues and find innovative solutions to problems is essential for client retention. In order to save clients’ time and money, be aware of and use the authorized resolution paths.
• Handle incoming customer calls from the CSC and other departments; or call back customers who have been put on the customer cancel call-back list. Have a thorough understanding of operational systems, service packages and pricing, and basic pest control procedures.
• A bachelor’s degree in business, marketing, or sales is preferred but not required for this position. It is needed that you have between one and three years of successful sales experience, and prior B2B sales or service knowledge in the telecommunications industry is highly recommended.

How to Apply

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Job Categories: Retention Specialist. Job Types: Full-Time.

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