Job Description

The Front Desk Manager is responsible for managing and supervising the front desk staff on a daily basis. The Front Desk Manager guarantees the highest levels of guest service and adherence to established standards. During peak guest occupancy, the Front Desk Manager must be available evenings, weekends, and holidays.

Job Title : Second Shift Front Desk Manager
Location : Ruwais, Abu Dhabi, United Arab Emirates
Salary : $ 29.04 per hour.
Company : Deere & Company
Job Type : Full-Time

Qualifications:

• Ensure the greatest level of guest service and satisfaction through supervising the staff’s training and development.
• Communicate verbally and in writing with high-level contacts within and outside the organization, including vendors, customers, and senior management.
• Solicit feedback from guests using guest comment cards and consider their preferences for future visits.
• Provide a high level of customer service and assistance to clients, and fellow co-workers both inside and outside of immediate team.
• Make sure the right steps are taken when guests check in and out.
• Assist in the hiring process and keep the Director of Rooms and Human Resources updated on both the status of each candidate and any open positions.
• Assist Front Desk Agents with billing, arrivals, departures, and guest satisfaction.
• In order to keep an eye on and manage the productivity of your team, you should conduct annual performance reviews.
• Daily payroll monitoring and biweekly submission of correct payroll data to accounting.
• Using knowledge of the department’s protocols, prepare standard letters, documents, and forms, notices, or statistics reports.

Skills:

• Proficient in the use of Microsoft Office (Word, Outlook, PowerPoint, and Excel).
• Possessing 1 to 3 years of administrative experience and general office administration understanding.
• Must be able to work flexible hours and shifts dependent on business needs.
• Required to have experience in a supervisory or managerial role in a hotel setting.
• There is no set timetable; all shifts, including those on weekends and holidays, can be worked in as needed.

How to Apply

وظائف شاغرة

Job Categories: Front Desk Manager. Job Types: Full-Time.

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