Job Description

We are seeking for folks that are eager to help others! Working at the Hotel Front Desk puts you at the center of the hotel, where you will have the most contact with customers. Your contribution is critical to the overall experience the visitor will enjoy. Your acute sense of being proactive, sensitive, and compassionate will be invaluable. If you like interacting with people, have a winning attitude, and a strong sense of responsibility, this is the career for you.

Job Title : Night Auditor/Front Desk Agent
Location : Dibba Al-Hisn, Sharjah, United Arab Emirates
Salary : $ 16.68 per hour.
Company : Embassy Suites by Hilton Parsippany
Job Type : Full-Time

Qualifications:

• Close guest accounts at time of check out and establish satisfaction. A supervisor should be consulted if an issue persists despite your best efforts to find a solution on your own, within the confines of the company’s rules and regulations.
• Greet guests quickly and warmly. Use a friendly and clear voice, listen to comprehend requests, and offer correct information like store hours and area attractions.
• Assist with cleaning any section of the hotel that the manager instructs you to, such as the front desk, the staff break room, the guest laundry, the fitness room, the vending areas, the stairwells, and the public spaces.
• Reconcile the day’s payments and expenditures with the sums shown on the system, produce deposit slips, and update the Guest Services Manager on the day’s financial standing. Changes required
• Fill out the registration forms for your guests and double verify that they have provided all of the necessary information in the appropriate spaces. Always make sure that the information in guest accounts is up to date, including credit card and identification numbers, as well as any modifications.
• Guests can tell when a hotel’s employees go above and beyond to provide excellent service. Excellent customer service and quick and precise check-in are the foundations of a successful product.
• Impact Housekeeping, Social, Breakfast, and Laundry, among others. Clean the guest toilets, lobby, and other public areas of the hotel at all times.
• Excellent service to guests include greeting them with a smile and providing them with information about the guest and surrounding attractions. Guest experience – seeks methods to generate more revenue.
• Always assisting guests swiftly, courteously, and professionally, Continue to provide excellent service and friendliness. Deal with guest problems or difficulties quickly and efficiently, and ensure that all are fulfilled to satisfaction in a timely way.
• A hotel’s proprietary information, along with its communications, reports, and files, must always be kept discreet and secure. Manage all requests for reservations, whether incoming and outgoing, Follow the General Manager’s instructions about the care of lost and found things.

Skills:

• An understanding of property management system technologies is required. Requires the ability to go through all shift reports and conduct the audit function as appropriate and assigned.
• Needs a high school diploma or the equivalent, You need to know how to use computers, Experience at a hotel front desk for at least 3 years
• To moderate emotions, obtain correct information, and resolve problems, effectively engage with internal and external consumers who need patience, tact, and diplomacy.
• able to do necessary work while standing and moving around the front office Can read, write, speak, and listen in English.
• Computer abilities that are somewhat sophisticated are necessary to gather and enter data in a timely and precise way. It is vital to be able to hear and identify early warning indications of an impending crisis.

How to Apply

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Job Categories: Hotel Front Desk. Job Types: Full-Time.

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