Job Description

The Customer Service Lead will lead and coach a region team in providing outstanding technical and commercial support to a customer base in the Southeast Region. Partnering with regional sales and operations teams to grow revenue, improving and implementing standard work norms and processes, and acting on Voice of Customer-based improvement opportunities and team performance needs are just a few of the responsibilities. It would be advantageous if you have prior experience in the manufacturing or leasing industries. A bachelor’s degree is required for this position.

Job Title : Lead Generator/Entry Level Customer Service
Location : Kalba, Sharjah, United Arab Emirates
Salary : $ 16.49 per hour.
Company : Modern Candle
Job Type : Full-Time

Qualifications:

• Use your knowledge and experience to provide accurate answers to client queries while adhering to all scripts, policies, and procedures.
• Attend meetings and trainings to keep up to date on changes to programme knowledge, systems, and procedures, as well as review all new training material.
• Observe the rules governing the handling of confidential and personal information.
• Follow all attendance and work schedule standards to the letter.
• All inbound and outbound calls should be handled respectfully, quickly, and professionally.
• Expand and strengthen the information base that already exists.
• Use the right systems/spreadsheets to accurately document and handle client claims.
• Replacement merchandise or refunds will be delivered.
• Ensure first-contact resolution by handling emails properly and resolving issues.
• Complaints from customers should be forwarded to the appropriate internal or external partners.

Skills:

• Must be a self-starter capable of moving, prioritizing, and meeting deadlines independently.
• It should be possible to use Microsoft Suite and tools.
• It is necessary to have 2+ years of expertise in a retail or ecommerce-related discipline or area.
• It’s important to have excellent organizing and communication abilities, as well as thorough attention to detail.
• A bachelor’s degree in business administration, communications, or a field closely related to these fields is required.

How to Apply

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Job Categories: Customer Service Lead. Job Types: Full-Time.

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