Job Description

In this role, the Collections Manager will be responsible for overseeing all aspects of the group’s operations, including those of its partners and employees. It is expected that the Collections Manager will be responsible for ensuring that the Collections team’s performance meets and exceeds the company’s portfolio goals. Debt collection key levers and operations should be well-versed in the Collections Manager, and he or she should be eager to use that knowledge to implement and deliver on current and future plans. We need this person to be sensitive and committed on giving the greatest service to all clients, regardless of their repayment status.

Job Title : Junior Collections Manager
Location : Sharjah, Sharjah, United Arab Emirates
Salary : $ 29.8 per hour.
Company : The AES Corporation
Job Type : Full-Time

Qualifications:

• Ensure that the procedures required to address nonpayment are carried out, including a review of invoices for breaches of billing standards.
• Routinely review accounts receivable with the collections team to ensure that troublesome receivables are handled effectively and that uncollected accounts are escalated accordingly.
• Techniques are suggested for improving the quality, responsiveness, and efficiency of operations management and operations management and loan/collection administration activities.
• Provide their team with daily objectives and strategies that will help them achieve their long-term goals. Continuously train and coach your staff to guarantee that you are providing excellent service to your customers.
• Keep in touch with consumers both within and outside of your department by developing strong working relationships. When required, provide recommendations for improvement in policies and procedures.
• Together with the Conflicts/Intake team, create norms and procedures for observing, recording, and judging a customer’s creditworthiness.
• Ensures that the work of the loan advisors is efficient and in accordance with company and legal policy by monitoring and evaluating it. To do this, they use instruments like formal account reviews and side-by-side monitoring to produce action plans for their team to rectify any shortcomings.
• Give each team member a client portfolio, and monitor their progress and output levels. Ensure that each member of your team is familiar with the unique billing procedures for the customers they are in charge of.
• Manage strategies to meet portfolio targets, including but not limited to: incentives, training/coaching on negotiation, etc., call campaigns, account segmentation & prioritization, automated reminder messaging, testing new campaign approaches, and evaluating/creating business cases for technology improvements.
• Analyze the frequency and amount of deductions, especially on electronic billing platforms, and collaborate with the e-billing coordinator, billing manager, and billing partners to find reduction strategies.

Skills:

• A minimum of two of the five years should have been spent as a supervisor, with expertise in large volume law firm collections.
• Strong track record of analytical and corporate reporting expertise (Excel, SQL, other biz. reporting tools).
• Management and leadership abilities as well as the capacity to function in a complex matrixed organization are required.
• Project management, process efficiency, systems management, and good staff interactions are all examples of your skill set, which you’ve shown.
• A strong “client service” attitude and the capacity to adopt cooperative and non-adversarial tactics in forging connections are requirements for the position.

How to Apply

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Job Categories: Collections Manager. Job Types: Full-Time.

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