Job Description

The Hotel Front Desk employee works at the hotel’s front desk, welcoming and checking in new customers as well as checking out departing ones. Making bookings for incoming phone calls or walk-ins and providing outstanding customer service to existing and potential visitors.

Job Title : Hotel Front Desk – Overnight Shift
Location : Umm Al-Quwain, Umm Al-Quwain, United Arab Emirates
Salary : $ 16.21 per hour.
Company : Motto by Hilton
Job Type : Full-Time

Qualifications:

• Ensure that arriving visitors’ information, registration cards, and payment methods are correct. Accept credit guests, picture IDs, and guest change.
• Giving all guests prompt, polite, and professional service, Maintain a high level of service and hospitality. Take care of guest problems and complaints as quickly and as well as you can.
• “People excellence” measures a hotel’s dedication to customer service and camaraderie. Show your consumers excellent quality by respecting them and giving timely, accurate service.
• Balance daily payments and expenditures with machine totals, generate deposit slips, and brief the Guest Services Manager on daily bank status. Changes needed
• Excellent service to guests requires greeting them with a friendly smile and assisting them in gathering information about the guest and activities to do in the surrounding area. The guest experience is prioritized above the search for new revenue streams.
• You’ll be accountable to clean whatever portion of the hotel the management requests, including the lobby, staff break room, guest laundry, gym room, vending areas, stairwells, and public spaces.
• Close guest accounts when they leave and make sure they were happy. In case of dissatisfaction, look into the problem and try to solve it according to the rules; this could mean giving the problem to a supervisor.
• It is imperative that hotel information, including communications, reports, and files, be kept discreet and secure at all times. Taking care of all reservation requests, both incoming and outgoing, Take care of lost and found things in accordance with the General Manager’s instructions.
• Welcome guests with a smile and a heartfelt hello as soon as they walk through the door. Use a happy and clear speaking voice, listen to comprehend demands, react with appropriate action, and give correct information, such as outlet hours and area attractions.
• It’s possible that the success of your department will have an influence on the way other parts of your company operate. Always ensure that the lobby, the toilets, and any other public areas of the hotel are clean.

Skills:

• able to do necessary work while standing and moving around the front office Can read, write, speak, and listen in English.
• Property management software expertise is needed for this post. Every shift report must be examined, and audits must be done as intended.
• The ability to obtain and input data accurately using a high-end computer system. Having the ability to hear and detect signs of approaching disaster is critical to one’s safety.
• Communicate well with both internal and external customers who need patience, tact, and diplomacy to control their anger, get the right information, and solve problems.
• A diploma from an accredited high school or its equivalent is necessary, Experience with computers is necessary, At least three years’ worth of experience working in hotel front desk positions

How to Apply

فرص عمل شاغرة اليوم

Job Categories: Hotel Front Desk. Job Types: Full-Time.

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)

Is fire “hot” or “cold”? *