Job Description

As the Front Office Manager, you’ll ensure that our guests have an excellent experience with our firm from the moment they contact us until the moment they leave. This role serves as a benchmark against which our performance is measured. The ideal applicant is an outgoing leader who thrives in a fast-paced environment and can easily adjust to new situations as they arise. Positivity and a will to go above and beyond for customers are essential qualities for this role. We have a great crew here who all want to make sure our guests have a fantastic experience while also maintaining a lighthearted and enjoyable work environment.

Job Title : Front Office Manager – Hybrid Remote
Location : Al Dhaid, Sharjah, United Arab Emirates
Salary : $ 23.46 per hour.
Company : Quest Diagnostics Inc.
Job Type : Full-Time

Qualifications:

• Responds quickly with a friendly greeting to customers, uses positive language, and shows active listening and comprehension skills by taking in and processing information from guests and teammates about their needs and concerns.
• establishes and fosters an environment of open communication and collaboration among staff members, and ensures that all team members do the same.
• Manages desk through times of stress, emergencies resolve guest concerns, and implements resolutions using discretion and judgment.
• Day-to-day operations management including maintaining quality and standards and satisfying customers’ needs.
• manages and supervises staff. oversees all daily operations. possesses sufficient knowledge of their positions to carry out obligations without them.
• Encourages a team spirit amongst staff members with leadership and guidance.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations, and front desk agents in the details of work. Observes performance and encourages improvement.
• Ensures that Front Office personnel meet all brand-required requirements and can pass an audit of brand standards.
• monitors progress and communicates performance expectations in line with each position’s job description.
• He uses his imaginative managerial skills to find novel approaches to problems. Maintains stable and pleasant guest relations by enforcing adherence to the hotel’s policies.

Skills:

• The ability to read and comprehend simple mathematical expressions is necessary for making sense of the numbers used in hotel management.
• Follow the procedures for lifting and moving that are indicated in the relevant department’s orientation manual.
• Possess the patience, tact, and diplomacy necessary to communicate with internal and external clients, some of whom may require these qualities in large measure in order to defuse anger, acquire accurate information, and resolve issues.
• The ideal candidate will have at least one year of managerial experience in retail, hospitality, customer service, or a related field.
• Skill in operating a sophisticated computer system, including accessing and accurately inputting data.

How to Apply

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Job Categories: Front Office Manager. Job Types: Full-Time.

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