Job Description

An important part of the Bilingual Customer Service Representative’s job is to ensure that each customer is satisfied with the service they receive. Their mission is to serve customers well and promote that philosophy company-wide. The Bilingual Customer Service Representative interacts with clients to respond to inquiries about products and services and resolve any problems that may arise in the course of regular business. While serving as a “advocate” for our customers, the representative is responsible for upholding all company policies and procedures at all times.

Job Title : Entry Level Bilingual Customer Service Representative Graduate
Location : Jebel Ali, Dubai, United Arab Emirates
Salary : $ 29.61 per hour.
Company : Continental Airlines Inc.
Job Type : Full-Time

Qualifications:

• Specifically, you should aim to boost sales and stock for certain new and existing clients.
• Customer service representatives swiftly and courteously return all incoming calls. Within a 24-hour period, employees are required to swiftly respond to all emails. The majority of phone calls and emails will be related to answering customer questions about products, prices, stock levels, accurate order lead times, modest technical assistance, shipping rate estimates, and giving shipment tracking data.
• Keep a regular schedule and show up to work every day to give your department the backing it needs.
• Ensure that specified lead times and delivery schedules are adhered to by keeping track of high priority orders for clients. The purchasing, data entry, and assembly teams will need to follow up on this effectively.
• Inspect all incoming email purchase orders for correctness in part numbers and pricing; if any inconsistencies are found, clients must be contacted for an explanation or a price adjustment.
• You should take orders, process returns, credit memos, and debit memos, and then follow up with customers in a timely manner to ensure their satisfaction.
• Be helpful, quick, and thorough when responding to customer concerns and questions. Staff will work with management to find solutions to every problem, no matter how complex it may seem at first.
• Interact with customers, salespeople, and other departments to discuss order status, gather information, and solve complex client problems.
• Treat employees from other divisions with dignity and respect. A lot of communication with the shipping, assembly, order entry, and AR departments is required for this job.
• To-do list management involves keeping an eye on incoming email, keeping tabs on urgent orders, checking in on open orders, and calling customers. In order to keep tabs on the orders sent to their regional sales team, employees will run reports once a week.

Skills:

• There should ideally be at least six months of related work experience in an office or call center.
• Flexibility to work throughout call center hours; must be available to work until 9 p.m. on weekdays and on a rotating basis on Saturdays and Sundays.
• The best candidates will likely have experience in accounting, sales, marketing, or production.
• skills that allow you to function without constant oversight and make good decisions on your own time.
• Capability to maintain composure and make necessary adjustments in a high-pressure, ever-evolving work environment with a heavy emphasis on customers and a wide range of time pressures and competing priorities.

How to Apply

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Job Categories: Bilingual Customer Service Representative. Job Types: Full-Time.

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