16 Mar 2023

Full-Time Entry Level Bilingual Customer Service Representative – Ajman

International Flavors & Fragrances Inc. – Posted by JobsTeam Ajman, Ajman, United Arab Emirates

Job Description

By offering each customer the best level of care, the bilingual customer service representative makes sure that our customers are satisfied. They want to spread the idea of providing exceptional customer service throughout the entire firm. The Bilingual Customer Service Representative communicates with customers to answer questions about products and services and to address problems that crop up during regular business operations. When acting in accordance with corporate policies and procedures, the representative is required to uphold the customer service position of “advocate” at all times.

Job Title : Entry Level Bilingual Customer Service Representative
Location : Ajman, Ajman, United Arab Emirates
Salary : $ 29.98 per hour.
Company : International Flavors & Fragrances Inc.
Job Type : Full-Time

Qualifications:

  • Keeping track of urgent customer orders is essential to meeting delivery deadlines and maintaining customer satisfaction. Follow-up on this from purchasing, data entry, and construction teams is essential.
  • professional, quick, and complete resolution of incoming client requests and issues. Even though certain problems may be more complicated than others, employees and senior management will work together to discover workable solutions for each.
  • Organizes to-do list by continuously keeping track of incoming email, priority order tracking, open order tracking, and customer phone calls. Weekly reports will be generated by employees to track orders given to their various regional sales teams.
  • Communicate in a cordial and businesslike manner with employees from different sections. The position calls for heavy interaction with other divisions including shipping, assembly, order entry, and AR.
  • Inspect email purchase orders for correctness regarding part numbers and pricing; if discrepancies are found, get in touch with clients for clarification or an adjustment.
  • Promote increased sales and stocking capacity for assigned new and existing customers.
  • Great customer service is the result of accurately accepting, processing, and keeping track of orders, returns, credit memos, and debit memos from customers.
  • Research, problem-solve, analyze, and address complicated customer issues by communicating with customers, sales force, and other departments on order status.
  • Keep a consistent attendance record and arrive on time each workday to provide your department the help it needs.
  • Answer all phone calls directed to Customer Service promptly and professionally. Employees must promptly answer all email inquiries within a 24-hour time frame. Calls and emails will mainly relate to helping customers with product questions, price inquiries, stock checks, provide accurate order lead times, minor technical support, shipping rate quotes, and providing shipment tracking information.

Skills:

  • A minimum of six (6) months’ experience providing excellent customer service in a business or call center setting is desired.
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision.
  • The ability to maintain composure and make necessary adjustments in the face of rapid workplace change, short deadlines, and competing demands.
  • Hire applicants with experience in production, sales, marketing, or accounting if possible.
  • Flexibility to work throughout call center hours; must be available to work until 9 p.m. on weekdays and on a rotating basis on Saturdays and Sundays.

How to Apply

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Job Categories: Bilingual Customer Service Representative. Job Types: Full-Time.

Job expires in 23 days.

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