Job Description

The Service Delivery Manager will be in charge of running the 24-hour call center from a remote location. He or she will talk to customers and vendors as needed. In addition to using his or her skills to supervise, support, coach, and direct Team Members, he or she will also give his or her team feedback. It will be up to this person to lead and set an example of Extraordinary Every Time for a group of 10 or more people. In addition to this leadership role, he or she will handle escalations and keep an eye on the overall flow of requests through all access channels. This person will be an expert on how to help team members and keep up with all of the company’s rules and clients.

Job Title : Customer Success Manager
Location : Khor Fakkan, Sharjah, United Arab Emirates
Salary : $ 32.58 per hour.
Company : InvestorFlow
Job Type : Full-Time

Qualifications:

• Regular business reviews including stakeholders and suppliers will help to keep services up-to-date and effective.
• To ensure that the department is properly staffed and structured, supervise and coach Supervisors and Team Leaders.
• you’ll be responsible for the correct administration of the resources contributing to the different squads led by Products, and you’ll be responsible for the growth and coaching of people who contribute to those squads.
• Offers daily management assistance to fellow Delivering Services Managers, including appropriate mentoring, coaching, team development, and retention efforts.
• Identify and analyze team and individual data; create and distribute reports; plan and execute incentive programs to increase metrics while maintaining or improving quality.
• By providing supervision and assisting the client in developing scale-able and resilient back end infrastructure to satisfy their requirements, the operational delivery teams can better understand and respond to the client.
• Ensures that the customer experience is consistent across all customer contact points, both inside our internal group and across our outsourced partner network, by supporting and enforcing the quality standards that govern customer interactions.
• All customer KPIs and contractual responsibilities must be met, and the Concierge is held accountable for the overall performance of the Concierge.
• Maintain the Voice of the Customer program by bringing Contact Centers together around an uniform strategy for conducting consumer satisfaction surveys and gathering customer feedback throughout the whole purchase process.
• Every day, you help travel advisors and travel concierges with everything from team and one-on-one coaching to management. In both a remote and in-person job, you do this.

Skills:

• There must be an understanding of the customer-vendor relationship and its relevance in the recruitment and retention of partners at an enhanced level in the contact center environment.
• Communication skills that include the ability to explain technology solutions in business terms, build rapport, and get people to agree with you are important.
• have a great deal of experience delivering criticism, guidance, explanations, and disciplinary action while exercising discretion and judgment.
• A capacity to have a long-term strategic perspective and generate successful action plans via effective planning, evaluation, and administration.
• Extensive consulting experience in challenging and diverse sectors (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)

How to Apply

وظائف شاغرة

Job Categories: Service Delivery Manager. Job Types: Full-Time.

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