Job Description

In collaboration with the Customer Service department, the Teller assists with the execution of branch activities, including day-to-day delivery of client-facing services and transaction processing. The overall goal is to give excellent customer service while also assisting the branch in generating cash by delivering optimal solutions.

Job Title : Customer Service Teller
Location : Madame, Sharjah, United Arab Emirates
Salary : $ 16.34 per hour.
Company : Jovia Financial Credit Union
Job Type : Full-Time

Qualifications:

• Provide pleasant and efficient customer service to serve as a client’s initial point of contact and make a good first impression.
• Balances automated teller machines (ATMs) and Teller Cash Dispensers (TCDs/Teller Cash Recyclers) when needed (TCRs).
• Locally, to carry out the Group compliance policy by containing compliance risk, ensuring adequate compliance resources and training, fostering a compliance culture, and improving relationships with regulators in collaboration with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer, or Local Compliance Officer.
• Maintain established customer service standards and provide a one-of-a-kind experience by understanding client needs and delivering solutions when it counts.
• Maintain compliance with all financial rules, such as the BSA, OFAC, Reg CC, and the USA Patriot Act, among others.
• Keep up to date on the company’s products and services, as well as any government regulations, such as the Bank Secrecy Act and Know Your Customer obligations. Follow all Company and regulatory compliance and operational risk controls to the letter; report any control failures, compliance breaches, or incidences of operational loss.
• Make sure that the company’s image is better by giving proactive customer-driven service and getting new business from customers by contacting them and using a customer relationship management system.
• Maintains internal control standards inside the bank, including timely completion of internal and external audit points, as well as any external regulators’ concerns.
• Verify daily that the cash drawer is enough and that transactions and negotiable goods match the amounts in the system.
• Money from safe deposit boxes and gift cards is deposited into customer accounts. Checks are cashed. Currency is inspected. Night deposits are made. Customers’ accounts are maintained.

Skills:

• Employment eligibility in the United States is necessary since the company will not sponsor visas for these positions.
• Possess a high level of accuracy and speed while processing transactions, as well as the ability to work with large sums of money.
• Outstanding interpersonal, organizational, and communication abilities are required.
• It’s necessary to have a year of recorded customer service and/or sales experience, as well as cash handling skills.
• The ideal applicant will have a strong sense of leadership and a strong willingness to learn and improve.

How to Apply

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Job Categories: Teller. Job Types: Full-Time.

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