Job Description

The Customer Service Lead provides sales order and/or inventory management support to sales people, hospitals, clinics, and physicians while working autonomously and in a team environment with minimal supervision. Customer orders are processed using a variety of channels, including phone, fax, Electronic Data Interchange, and e-mail. Fills customer orders for items and services and/or provides inventory support for products and services accurately, quickly, and under unusual conditions.

Job Title : Customer Service Lead
Location : Kalba, Sharjah, United Arab Emirates
Salary : $ 15.44 per hour.
Company : Amazon
Job Type : Full-Time

Qualifications:

• Keep up to date on changes to programme knowledge, systems, and procedures by attending meetings and trainings and reading all new training material.
• Customers’ complaints should be sent to the relevant internal or external parties.
• By appropriately processing emails and addressing difficulties, you can achieve first-contact resolution.
• Document and handle customer claims accurately in the proper systems/spreadsheets.
• Adhere to all attendance and work schedule regulations.
• Use your knowledge base and training to provide accurate answers to client questions while adhering to all scripts, policies, and procedures.
• Comply with regulations governing the handling of confidential and personal information.
• It’s important to process refunds or provide new products.
• All inbound and outbound calls should be handled respectfully, quickly, and professionally.
• Expand and strengthen the information base that already exists.

Skills:

• Must be a self-starter capable of moving, prioritizing, and meeting deadlines independently.
• It is vital to have a keen eye for detail, as well as good organizational and communication abilities.
• 2+ years of experience in retail or ecommerce-related fields and companies.
• Ability to use Microsoft Office Suite and tools is required.
• Business administration, communications, or a related subject bachelor’s degree desired.

How to Apply

وظائف

Job Categories: Customer Service Lead. Job Types: Full-Time.

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)

Is fire “hot” or “cold”? *