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6 May 2023

Full-Time AudioVisual Customer Service Lead – Jebel Ali

Philips – Posted by JobsTeam Jebel Ali, Dubai, United Arab Emirates

Job Description

A Customer Service Lead is needed to assist with a range of client initiatives. In this role, you’ll troubleshoot basic technical issues, cultivate strong customer relationships, fact-find to uncover needs while recognising opportunities and trends to share with key partners, and ensure that all of our clients receive satisfactory resolutions to their concerns. Candidates should be natural problem solvers who strive to provide consistently excellent customer service and satisfaction.

Job Title : AudioVisual Customer Service Lead
Location : Jebel Ali, Dubai, United Arab Emirates
Salary : $ 14.93 per hour.
Company : Philips
Job Type : Full-Time


  • Extend and augment a knowledge base that already exists.
  • All attendance and work schedule restrictions must be followed.
  • Document and handle client claims effectively in the appropriate systems/spreadsheets.
  • Attending meetings and trainings and assessing all new training materials will keep you up to date on programme knowledge, systems, and processes.
  • Use your knowledge base and training to provide accurate answers to customers’ concerns while adhering to all scripts, policies, and procedures.
  • With civility, promptness, and professionalism, handle inbound and outbound calls.
  • Abide with the rules governing the handling of private and confidential information.
  • Fix problems and manage emails correctly to ensure first-contact resolution.
  • Customer complaints should be sent to the right internal or external partners.
  • It’s important to process refunds or deliver replacements.


  • Self-motivated individuals who are capable of moving, prioritizing, and completing deadlines on their own are required.
  • It is necessary to have knowledge of the Microsoft Office Suite and tools.
  • A bachelor’s degree in business administration, communications, or a field closely related to either of these fields is actually needed.
  • Organizational and communication abilities, as well as meticulous attention to detail, are required.
  • 2+ years in a retail or ecommerce-related sector or industry.

How to Apply

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Job Categories: Customer Service Lead. Job Types: Full-Time.

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